Terms of Use

Please read these Terms carefully. By accepting these Terms and using our services, you agree to be legally bound by these Terms and all terms incorporated by reference. If you do not agree with these Terms or any of their provisions, you must immediately cease using our services.

1. General Provisions

1.1. These Terms govern the relationships related to the use of the website https://rebex.io/ (hereinafter referred to as the "Website").

1.2. The following terminology applies to these Terms:

"User," "You," and "Your" refer to you, the individual accessing the Website, using our services through the Website, and accepting these Terms. "Rebex," "We," and "Us" refer to our Service. "Party" refers to either you or us. To avoid any doubt, the contracting parties according to these Terms are you and Rebex. "Digital asset," "cryptocurrency" refer to ledger data records of blockchain-based software.

1.3. These Terms are an open and publicly accessible document.

1.4. In these Terms, unless the context otherwise requires, words in the singular include the plural and in the plural include the singular, and words in one gender include all genders.

2. Use of Services

2.1. 2.1. Using the Website indicates acceptance and acknowledgment of your agreement to comply with these Terms, all applicable laws, and regulations, and you agree that you are responsible for compliance and that you do comply with applicable legislation.

2.2. We provide you with a simple and convenient way to exchange cryptocurrency through the website. Please note that you can only exchange cryptocurrency via the website. You do not have the ability to exchange legal tender (US dollars, euros, etc.) for digital assets or vice versa using the website and our services.

2.3. The Website provides non-custodial services, meaning that we do not store your digital assets in deposits and balances.

2.4. By accepting these Terms and using the Website, you declare and warrant that:

- you are at least 18 years old and you are fully competent in accordance with applicable law;
- you are not located in prohibited jurisdictions, are not under the control of citizens or residents of these jurisdictions (section 10 of this agreement);
- you are conducting transactions on the Website only with legally obtained funds that rightfully belong to you;
- you have not been previously suspended or removed from using the website and our services;
- you do not encourage, perform, undertake, participate, assist, or induce any illegal activity within your dealings with us or through your use of the website and our services;
- you agree with these Terms and all applicable laws and comply with them;
- you must use the Website and our services only for purposes related to personal non-commercial use, and you do not represent any third party;
- you understand that participating in cryptocurrency exchange can be risky;
- you acknowledge and agree that Rebex does not act as your broker, intermediary, agent, or advisor or in any fiduciary capacity, and no communications or information provided to you by Rebex shall be considered or construed as advice;
- you shall not mislead other Users and third parties while using the Website; - you will not undertake any actions aimed solely at causing harm to Rebex or other third parties;
- you shall not reverse engineer, decompile, or otherwise disassemble the website or any Rebex software;
- recognizing the international nature of the Internet, you accept full responsibility for compliance with all local laws and regulations regarding your online actions;
- you agree to receive electronically all communications, agreements, documents, receipts, notices, and disclosures that Rebex provides in connection with your use of the Website and our services; - you understand and acknowledge that there may be delays in the provision of services;
- you shall not use proxies, VPNs, or other software to conceal your IP address.

2.5. The Website is available 24 hours a day, 7 days a week. However, Rebex reserves the right, without providing notice or compensation, to temporarily suspend the operation of the Website or access to the Website for the purpose of performing works, including but not limited to: updates, technical maintenance operations, and changes to servers, etc.

2.6. For the purpose of protecting the integrity of the Website, Rebex reserves the right at any time at its own discretion to block Users who violate these Terms.

3. AML/KYC Procedure

3.1. Users do not need to create accounts: there is no need to register or log in to use the Website. However, Rebex uses an automated risk management system to verify all transactions made by users.

3.2. Users do not need to create accounts: there is no need to register or log in to use the Website.

3.3. During the AML/KYC procedure, Rebex reserves the right to request additional information and documents, including but not limited to, a scan of your valid identity document in your country and additional information on the source of funds.

3.4. In limited cases (for example, to confirm your identity for the purpose of the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period necessary to complete the investigation and AML/KYC procedure.

3.5. If you refuse to undergo the AML/KYC procedure or fail to provide Rebex with the requested documents and information, Rebex has the right to refuse to process your transactions (current and future). In the case where a User refuses to undergo the KYC/AML procedure, the refund policy is implemented in accordance with Section 6 of the Terms.

3.6. By accepting these Terms, you agree and warrant to provide truthful, accurate, current, and complete information about yourself and bear full responsibility for its accuracy, completeness, and truthfulness.

3.7. For additional information, please refer to the official Rebex Anti-Money Laundering and Counter-Terrorist Financing Policy.

4. Персональные данные

4.1. By accepting these Terms, you expressly authorize Rebex to process your personal data, export your personal data outside the jurisdiction in which you reside or are currently located.

4.2. For additional information, please refer to the official Rebex Privacy Policy at https://rebex.io/privacy-policy/.

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5. Prices, Exchange Rates, and Confirmations

5.1. Cryptocurrency and digital assets are highly experimental and risky.

5.2. The Rebex conversion service strives to provide accurate information about prices and exchange rates, but this information may change rapidly, and users may not necessarily be aware of these changes.

5.3. For regular orders, the exchange rate is calculated at the time of accepting your payment. It is important to note that a payment broadcasted to the blockchain network does not imply Rebexs acceptance of that payment.

5.4. Rebex fees (Remuneration to Rebex for using the services and the Website) are included in the final cost of User transactions for exchanges. You do not need to pay additional fees directly to Rebex unless otherwise specified in these Terms.

5.5. Please contact customer support for additional information on exchange rates and prices.

5.6. Taxes. You are responsible for determining which taxes apply to the changes you make through the website and our services, if any, and you are responsible for reporting and remitting the correct tax to the appropriate tax authority. You agree that Rebex is not responsible for determining whether taxes apply to your exchanges or for the collection, reporting, withholding, or remittance of any taxes arising from any transactions.

6. Refunds and Refund Policy

6.1. Cryptocurrency and digital assets are inherently irreversible, and their exchange rates are highly volatile and transient. We are not responsible for any risks associated with the use of the Website, including, but not limited to, currency risk and market risk. All sales and transactions after a Rebex exchange are final, and no refunds are available.

6.2. If an error occurs on the user’s exchange or on the user side of the transaction, the “Transaction Status” page on the Website will indicate whether the failed exchange will result in a refund of the digital asset deposited by the User or the outgoing digital asset the User intended to exchange.

6.3. The digital asset deposited by the User may be returned to the User if the “Order Status” page either: - indicates an exchange failure by displaying a “failure” message;
- or indicates that the exchange is stuck at the “Waiting for payment” or “Ready to exchange” stages.
- The above rules do not apply to cases where deposits have already been exchanged.

6.4. The outgoing digital asset will be sent to the User if the “Transaction Status” page indicates a successful exchange by displaying “Sent to your wallet” or “Completed”. 6.5. Rebex обрабатывает запросы от Пользователей в каждом конкретном случае. Любые решения Rebex относительно возврата денег или обмена являются окончательными.

6.6. In the event of a favorable decision, the digital asset will be sent either to the initial address used for the transaction or to a specified return address.

6.6.1 If the User does not specify a return address, the digital asset will only be sent to the address of the initial transaction.

6.6.2 In cases where the transaction was made on a partner platform (any other website, application, service, etc., different from Rebex), Rebex is not responsible for the refund process. Should this occur, the User must submit a refund request on the partner platform where the transaction was made.

6.6.3 If Users need to receive a refund to an address different from the initial address and the specified return address (for transactions made on https://rebex.io), they must apply to the Rebex support service and undergo a verification procedure.

6.7. Please be aware:

- All transactions with Rebex to the Users outgoing digital asset wallet are subject to all posted fees, including but not limited to miner fees.
- The process of extracting digital assets can take up to twenty (20) business days. An additional fee may be charged if the User wishes to expedite this process.
- Unsupported digital assets deposited into our system to unrelated wallets cannot be extracted or returned. Rebex reserves the right to consider this on a case-by-case basis. Any decisions by Rebex regarding the deposit of such digital assets, when they are no longer supported, are final.
- Transactions below the minimum limits set on the website cannot be completed.
- When a user specifies a destination address, it is the only address to which the withdrawn funds can be sent. Any decisions by the company regarding refunds under such circumstances are final.
- Rebex accepts only one (1) deposit per transaction ID (TXID). If your funds were transferred to a TXID with more than one (1) deposit, you will need to contact support to get a refund. The exchange rate will not be honored, and your exchange cannot be completed.
- WARNING: There are fake websites posing as the Rebex site (also known as "phishing scammers"). They use misspelled URLs to deceive users into sending them funds. DO NOT USE ANY SERVICES THAT ARE NOT EXACTLY LOCATED IN THE DOMAIN: "Rebex.io".
- Rebex is not responsible for funds that were sent to these fake phishing sites. It is important for all users to ensure they are visiting the correct URL (https://rebex.io) on their own and to check for a security certificate in their browsers URL bar.
- Furthermore, never trust private messages, requests for fund allocations from people claiming to be Rebex, unless you have verified that it is an official request from a Rebex employee.
- In case of doubt, contact us directly to confirm any message. Be vigilant – and please report any phishing scams to our team.

6.8. If radical changes occur in the cryptocurrency market, Rebex will not be able to exchange cryptocurrency at a fixed rate. In such cases, Rebex will carry out exchange operations at the market rate or return the cryptocurrency to the User, at the Users choice.

The parties agree that by "radical changes in the cryptocurrency market" they understand changes in cryptocurrency rates equal to 10% or more in any direction.

6.9. If any changes occur in the cryptocurrency market and the User decides to take advantage of the Websites vulnerability, Rebex cannot complete the exchange operations for such a User and must return their cryptocurrency.

6.10. In the event that a User, for certain reasons, does not wish to disclose their identity and refuses to undergo the KYC/AML procedure, Rebex has the right to terminate the exchange, and the deposited funds are then transferred back to the original address from which the deposit was made, minus the network commission. Rebex may request an operation fee of 10% of the transferred assets, but not less than $100 USD.

7. Compensation for damages

7.1. You agree to indemnify and hold Rebex harmless from any claims by third parties arising out of or in any way related to:

- your breach of the Terms;
- your violation of any applicable laws, rules, or regulations in connection with the Website and our services, including any liability or expense arising from all claims, damages, losses (actual and consequential), suits, judgments, litigation costs of any kind and nature.

7.2. In such a case, Rebex will provide you with written notice of such claim, suit, or action; give you the opportunity to control the defense and/or settlement of such claim, suit, or action; and provide you with reasonable assistance in such defense or settlement, at your reasonable request and expense.

8. Disclaimer

8.1. Nothing in these terms shall exclude or limit Rebexs warranty or liability for losses which may not be lawfully excluded or limited by applicable law.

8.2. You expressly understand and agree that your use of the website and our service is at your sole risk and that the websites services are provided "as is" and "as available" without any warranties, either express or implied.

8.3. To the fullest extent permissible pursuant to applicable law, rebex makes no express warranties and disclaims all implied warranties regarding the website, services, or any applications or external sites, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, correctness, and reliability.

8.4. Without limiting the generality of the foregoing, rebex does not represent or warrant to you that:

(a) your use of the website and services will meet your requirements,
(b) your use of the website and services will be uninterrupted, timely, secure, or error-free,
(c) information provided through the website will be accurate, or
(d) the website or any content available on or through the website will be free of viruses or other harmful components.

9. Limitation of Liability

9.1. In accordance with Section 8 above, you understand and agree that Rebex shall not be liable to you for any indirect, incidental, special, consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability, including but not limited to any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible losses, even if Rebex has been advised of the possibility of such damages.

9.2. In accordance with Section 8 above, you agree that the total liability of Rebex to you for any and all claims arising from the use of or any inability to use any portion of the website or services or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to 500 Euros.

9.3. The aforementioned limitations of liability apply regardless of whether the alleged liability or damages are based on contract, negligence, tort, strict liability, or any other basis.

10. Prohibited Jurisdictions

10.1. By accessing and using the Rebex Services and Website, you acknowledge and declare that you are not located in the territories of Cuba, Iran, North Korea, Crimea, Sudan, Syria, the United States of America (including all US territories such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the US Virgin Islands (St. Croix, St. John, and St. Thomas)), Bangladesh, and Bolivia, as well as any other country that falls under the sanctions list of the United Nations Security Council and its equivalents.

10.2. Rebex reserves the right to select its markets and jurisdictions to operate and may restrict or deny its services to certain countries.

10.3. Rebex also reserves the right to employ various methods to prevent the use of its Website and its services by users listed above. You are obliged to comply with this section, even if Rebexs methods for preventing the use of its services and website are ineffective or can be bypassed.

10.4. Rebex may confiscate any funds from users in these jurisdictions and donate them to charity at its sole discretion.

10.5. The use of the Website is void where prohibited by applicable law.

10.6. Rebex has the right to obtain your IP address. If the IP address is located in a prohibited jurisdiction (section 10 of this Agreement), Rebex may deny you access to the Website and the provision of services.